If you are not receiving an invite to join a meeting, most of the time this issue is caused by your firewall or internet provider ad blocking settings. Add “https://www.getrethink.com” and https://www.dropbox.getrethink.com to your safe list. It is possible that invites are also finding their way to your email junk folder.

Make sure your device is connected to Wifi. Make sure your connection is not blocked by a firewall, or VPN – these can block access to reTHINK even if your connected to Wifi If you are using an office or school network, you may need to whitelist our servers so that they are not blocked by your organization's firewall.

Select the rooms icon from the main menu, press the blue create a new room button in the top right. Choose your room type, enter a name and select Save & Join. Your rooms can be found in the vertical scroll list and can be sorted in various ways using the dropdown menu.

reTHINK supports a variety of native content formats that can be easily imported and shared. These formats will continually be expanded, and currently we support:  Images: (Recommend < 2000x2000 pixels and 10MB) JPEG Images, PNG Video: (Total upload limit 250mb)-MP4, M4V - H.264 3D: - OBJ, FBX, GLB, GLTF will be supported in our V1 release. In the meantime, check out the library of 3d objects we have included in the toolbelt.

Current: Meta Quest 2 and Magic Leap 2. Future headset support: Apple, Lenovo, HTCWe do not currently support Quest 1 or Magic Leap 1.

• From the main menu, select the room button to enter the 6 digit room code (ask your friend for a code or share one of yours)

Login to your portal at http://www.getrethink.com/start
1. Go to your profile
2. Select Edit Avatar
3. Follow the prompts to create / edit your own avatar

No. reTHINK: is free to use but you will have to register at www.getrethink.com/start

Press the A button on the right remote to bring up the control menu when you are inside a room. This menu will allow to to create and add items to the space and give you the ability to navigate to other rooms.

Use the thumbstick to move
1. Teleport - Press forward and hold the thumbstick in the direction you wish to move, release it to teleport.
2. Turn - Tap the thumbstick to the left or right to rotate your view
3. Back-up - Pull backwards on the thumbstick to take a step backwards

You can access your content by connecting your dropbox account or uploading videos through the reTHINK web portal

On Quest, when you load reTHINK make sure to “allow” voice to be recorded on the popup when loading (add correct language).

We will be supporting Web access to reTHINK and will post info on our website as we get closer to release.

Internet Speed: If you are having trouble connecting, we recommend you do a speed test. The faster your speeds are, the better your experience should be. Minimum requirement: 10MBPS download, 2MBPS upload.

We primarily designed spaces for small teams, groups, or gatherings and support up to 12 concurrent users in a room.

Images you add to rooms will remain until you remove them or delete the room entirely. During early access, keep in mind that your content can get deleted by other visitors of your rooms. In future releases you will have the ability to save your room states but at this time items can get deleted. You can lock content in your space by pressing the lock icon when interacting with an item but this only makes it harder to delete as other users still have the ability to unlock items.

We will support space import in a future release. In the meantime, check out our purpose environments here. Reach out and let us know the type of space you need and we'll let our designers know.

From the rooms page in the home menu, there is a small delete icon in the top right of a room thumbnail. Clicking this will allow you to delete the room. Note: if you delete a room that has been shared with other users, they will no longer be able to access the room. If you delete a room that has been shared with you, it is only removed from your recent rooms list and does not delete the room for the other users.

Currently we don’t support a direct link from your personal computer, but you can upload files into Dropbox, that can be accessed within reTHINK:

We will support space import in a future release. In the meantime, check out our purpose environments here. Reach out and let us know the type of space you need and we'll let our designers know.

No, but there are resources online to help you rent the headsets you need, if you don’t want to purchase them before trying reTHINK.

Currently we don’t support a direct link from your personal computer, but you can upload files into Dropbox, that can be accessed within reTHINK: